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Do you have questions?

Frequently Asked Questions

When will my order begin processing?

Orders are processed on Monday–Friday.

Our daily order cut-off time is 5:00 PM (GMT-5). Orders placed after the cut-off time or on a non-business day will begin processing on the next business day.

Standard handling time is 3–5 business days.

What happens after my order ships?

Once your order has shipped, Quavexa will send tracking information to the email address used during checkout.

The email will include a tracking link so you can review available shipment updates.

Estimated transit time after shipment is 9–16 business days.

Are delivery dates guaranteed?

No. Quavexa provides an estimated total delivery time of 12–21 business days, including handling and transit.

These timelines are estimates and should not be considered guaranteed arrival dates.

What should I do if I entered the wrong shipping address?

Contact us at info@quavexa.com as soon as possible and include your order number.

If the order has not shipped, we can review your request. Address changes cannot be guaranteed once an order has shipped.

What should I do if my item arrives damaged or incorrect?

Please contact info@quavexa.com before returning the product.

Include your order number and a description of the issue so we can review your request and provide the applicable instructions.

Do not send the product back before receiving return approval and instructions.

Do you charge a restocking fee?

No. Quavexa does not charge a restocking fee for approved returns.

Return shipping is also free for approved returns and exchanges.

Where should I send my return?

Customers should not independently send returns to our Operating Address.

After your return request has been reviewed and approved, Quavexa will provide the applicable return instructions and return destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

How do I choose the right lighting product?

Please review the individual product page before placing your order.

Product pages should contain the applicable information available for that item, such as dimensions, features, and other product-specific details.

If you need clarification about a product, you can contact us at info@quavexa.com.

In what currency will I be charged?

All Quavexa product prices and transactions are processed in United States dollars (USD).

You should review the final order total shown during checkout before completing your purchase.

How can I contact Quavexa?

For questions about products, orders, shipping, tracking, returns, exchanges, refunds, cancellations, payments, or store policies, contact us at info@quavexa.com.

Our expected response time is within 48 business hours.

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Thoughtful Lighting for Beautiful Everyday Spaces

Quavexa brings together chandeliers, pendant lights, wall lights, and related lighting products designed to complement a variety of interiors.

From statement pieces above dining areas to subtle wall lighting that adds depth and warmth, our collection helps you explore lighting that suits the mood and character of your space.

With clear product details, free standard shipping within the United States, transparent policies, and accessible customer support, Quavexa keeps the shopping experience simple and easy to understand.

About Quavexa